Refund Policy

The short version

Before your analysis is delivered

Changed your mind, or something came up? As long as we have not yet delivered your analysis, email us and we will refund your order in full. There is no fixed deadline to ask, because the window is simply any time before delivery.

After your analysis is delivered

Once your analysis has been sent to you, we are unable to offer a refund. Each analysis is custom-built from your specific submission and cannot be returned or unsent, the same way a completed custom digital product cannot be un-made.

Add-ons

Any add-ons you selected are part of a single order. They are refunded together with the base order, not separately, under the same before-delivery rule.

One exception: the 30-Day Check-In happens after your analysis is delivered. If you ask us to cancel it before the check-in has taken place, we will refund the check-in portion of your order.

If we decline your order

If we decline to provide service, for example because a submission is inappropriate or cannot be used for an analysis, and we have not delivered an analysis, we will refund you in full.

How refunds are issued

Refunds go back to your original payment method. Depending on your bank and our payment processor (Stripe or PayPal), the funds typically appear within 5 to 10 business days.

Chargebacks

If something is wrong with your order, please contact us first. We would much rather fix it or refund you directly. Opening a chargeback with your bank in bad faith, or after your analysis has been delivered, may be disputed.

How to request a refund

Email contact@oovestudio.com with the name and email you used to order. We will confirm and process it.

Changes to this policy

We may update this policy from time to time. The date at the top shows the latest version. The policy that applies to your order is the one in effect when you purchased.