Oove Studio
Refund Policy
Last updated: September 13, 2026
Your analysis is the work we do. Your manual is the document you get at the end of it. Because every Oove analysis is made specifically for you and delivered digitally, our refund rule is simple and drawn at one clear line: whether or not your analysis has been delivered.
The short version
Full refund any time before your analysis is delivered. Once it has been delivered, it is a completed, personalized digital product, so it cannot be refunded.
Before your analysis is delivered
Changed your mind, or something came up? As long as we have not yet delivered your analysis, email us and we will refund your order in full. There is no fixed deadline to ask, because the window is simply any time before delivery.
After your analysis is delivered
Once your analysis has been sent to you, we are unable to offer a refund. Each analysis is custom-built from your specific submission and cannot be returned or unsent, the same way a completed custom digital product cannot be un-made.
Add-ons
Any add-ons you selected are part of a single order. They are refunded together with the base order, not separately, under the same before-delivery rule.
That includes the 30-Day Check-In. Even though the check-in itself happens a month later, you buy it as part of one order, and the line is the same for the whole order: before your analysis is delivered, all of it is refundable. After your analysis is delivered, none of it is.
The check-in also has a closing date. We invite you 30 days after your analysis is delivered, and you have six months from that email to send your photos. After that we delete your first photos, which is what we promise on our privacy page, so there is nothing left to compare and the check-in closes. A closed check-in is not refunded, for the same reason as above: your analysis was already delivered. We email you your photos before we delete them, and six months is a long time, so tell us if something is in the way and we will work it out.
If we decline your order
If we decline to provide service, for example because a submission is inappropriate or cannot be used for an analysis, and we have not delivered an analysis, we will refund you in full.
How refunds are issued
Refunds go back to your original payment method. Depending on your bank and our payment processor (Stripe or PayPal), the funds typically appear within 5 to 10 business days.
Chargebacks
If something is wrong with your order, please contact us first. We would much rather fix it or refund you directly. Opening a chargeback with your bank in bad faith, or after your analysis has been delivered, may be disputed.
How to request a refund
Email contact@oovestudio.com with the name and email you used to order. We will confirm and process it.
Changes to this policy
We may update this policy from time to time. The date at the top shows the latest version. The policy that applies to your order is the one in effect when you purchased.